Return and Refund Policy

Hi, there! If you have any questions during your checkout process, please give us a shout at hello@crysendo.com. We are happy to help!

What are your payment options?
We accept all major debit and credit cards. Our checkout system is 100% secure. We also offer Cash On Delivery (COD) at a nominal additional charge. You can shop with confidence.

How much does shipping cost?
We offer FREE SHIPPING on all products listed on our website.

Which regions do you ship to?
We ship to most major cities within India. If there's a courier service in your area, we can ship there!

I did not receive my confirmation email. What can I do?
Most of the time this happens because our customers have accidentally entered a wrong email address. Throughout the process we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice if tracking is available. Please make sure to always check the spam folder if you did not receive the confirmation email. If you believe you may have entered an incorrect email address please contact us at hello@crysendo.com and we will fix it for you.

When can I expect to receive my shipment?
Once your order is successfully submitted, it will be processed in up to 24 working hours. Please note that the delivery time may vary depending on delivery region and on circumstances like countrywide restrictions, distance, local holidays or any other factors outside our control. External factors are bound to occasionally cause delays, and we ask you for your patience and understanding when they do.

How can I cancel an order?
If your order has not yet been shipped, you can cancel your order by contacting us at hello@crysendo.com.
We will reimburse you no later than 3 days from the day on which you cancelled your order. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@crysendo.com. If your return is accepted, we’ll create a return order and arrange for the pickup of your order. Items sent back to us without first requesting a return will not be accepted.
We will reimburse you no later than 3 days from the day on which we receive the returned goods.
You can always contact us for any return questions at hello@crysendo.com.

What can I do if there are missing or incorrect items when my order arrives?
For missing or wrongly shipped items, please contact us at hello@crysendo.com. Please quote your order number and provide us with proof - a picture of the incorrect items will suffice (max 1MB image size). We will be more than happy to reship the correct items with no extra cost and we will not ask for you to return the item that was wrongly sent! You may keep it as a gift from us.

What can I do if my package gets lost?
Please contact our Customer Support Department at hello@crysendo.com to inform us that you did not receive the package. We will contact the courier company to make sure the package is lost, and we will refund your money or resend the items.

How can I change my shipping address?
Change of address is allowed no later than 2 hours after placing an order. You can contact us at hello@crysendo.com to update your info.

Contact us
If you have any questions that are not on this page, please contact us at hello@crysendo.com and we will promptly get back to you.